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Azgrand Shipping Policies:These policies also apply to all companies owned, managed or under lease. Method: For digitally delivered items, the process will be immediate and automatic. You will receive instructions on downloading your product as soon as payment has been made. Since they can be delivered anywhere in the world that you have access to this site, there should be no shipping problems or expenses. On International shipments, we request that you contact us for a shipping cost quote before making a purchase, otherwise the order may be cancelled and refunded. We will provide special instructions to pay for the order after it is agreed to. On certain physical products which are offered by themselves on their own web site, we will program the payment button with shipping costs specifically for that product. Lighter items, are usually shipped in padded envelopes or boxes, at our discretion. Occasionally, we will ship very small items by First Class Mail. We will almost always choose the least expensive way or most practical way, but for all new orders placed after June 18th, 2007, we are now providing tracking information, and delivery confirmation for all US continental shipments, and insurance for certain other packages, except on some international shipments. . The Post Offices of different countries, being government entities, do not have a means for following tracking information across borders, Only private companies, with a presence in those countries can do that. Sometimes on small items of little value it is easier to take a chance of first class mail, rather than pay for private carrier fees. Larger items too large for the Post Office, will be shipped UPS Ground, or crated and shipped by truck (common carrier), unless other special arrangements are made by telephone. Within our local area, we may even deliver the product. In other words, we like to stay flexible and cost effective where it can be done. Drop-shipped items will be shipped at that suppliers discretion, and the costs of that are figured into our shipping charges and payment process. Timing: As soon as we receive the order, you will receive an acknowledgement by email from the Azgrand shipping department, along with any comments or questions we may have. We DO NOT use an autoresponder to send meaningless form letters, and we probably never will. It may take a little longer, but when you hear from us, it will actually be a person on our end. For stocked items, we will begin packing your order immediately if we have all of it in stock. If we should be out of a particular item, we will let you know, and give you the choice of waiting for a back order to be filled, or receive a refund. We try not to do split shipments, as that doubles our shipping cost, but if you need a particular part of your order immediately, we will ship partial orders upon request. After all, it isn't the customer's fault that we are out of a product, so we eat the extra shipping expense when we have to. On drop-shipped orders, we make
every attempt to monitor our suppliers database, to make sure that they have
sufficient inventory in stock. As soon as we receive your order, we will
immediately relay that order to the supplier. We deal only with drop-shippers
who have demonstrated a history of being able to ship within 24 hours. We
receive verification from them as soon as the product is shipped, and we will
relay that information to you via email. For digital items, the sales process will be handled automatically by the processing company, and the "thank you" page will usually direct you to the link to download your product. In some cases, you may have to wait for an email verification to receive your download. That typically happens immediately. Some digital products will be on our own sites, while others may be handled by a third party, such as ClickBank, who use their own payment processor. Either way, you should be able to download your product immediately after paying for it. Even though we may not HAVE to get involved in the fulfillment process, we will always be monitoring every order. Returns: In the unlikely event you should need to return any physical order or part of it, you will be expected to pay return shipping charges. All orders must be intact as originally shipped, and in good re-sellable condition. Once we (or our drop-shipper) receives the order, and we are notified, you will be credited immediately for the item(s), in the same method that was used to pay for them. If it is being exchanged because of a change in the order, we will immediately ship out the replacement parts and credit the difference (if any). If it is a warranty problem of any kind, we will either make it right or refund your purchase price in full. For digital items, we and our suppliers will have safeguards in place to prevent abuse, and normally the access to the product will be shut off if it can be, and then we will make a refund to you in the same manner in which you paid for the item. Damage Claims: We personally inspect every item that leaves our warehouse, and provide a shipping container which will protect it as much as is physically possible, and then we sometimes insure it, as well. If you find damage after receiving the item(s), please file a claim with the carrier, and then notify us. We will make every effort to replace the product as quickly as possible, within the confines of the claim process.
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A new site will soon be added to our "family" which will feature our first digital product produced by Azgrand. |
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